An Effectiveness Measurement Model for Knowledge Management

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The aim of this study is to develop a model for the measurement of the effectiveness of knowledge management in Taiwanese high-tech enterprises. Following a survey of the relevant literature on the subject, the study describes the construction of the model—including the opinions of specialists, scholars, and practitioners of knowledge-management practice among Taiwan high-tech firms, the use of focus groups, the application of analytic hierarchy process (AHP), and a questionnaire analysis of qualitative and quantitative methods. The study summarizes the experts’ opinions, selects the measurement indicators, and calculates the weightings of dimensions and items. An empirical study is then conducted to test the validity and reliability of the model, and its suitability for improving the measurement of knowledge-management effectiveness in high-tech firms.

Keywords: Knowledge Management, Effectiveness, Measurement, Analytic Hierarchy Process (AHP)
Stream: Human Technologies and Usability
Presentation Type: Paper Presentation in English
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Yuan-Feng Wen

Associate Professor, Department of Logistics Management, National Kaohsiung Marine University
Kaohsiung City, Taiwan

I received my B.S. degree in Mechanical Engineering from National Taiwan University of Science & Technology (Taiwan) in 1986 and the M.S. and Ph.D. degrees in Industrial & Manufacturing Engineering from Manhattan College (U.S.A.) in 1990 and Wayne State University (U.S.A.)1994, respectively. I am currently an Associate Professor in the Logistics Management Department at National Kaohsiung Marine University. Prior to that, I was an Associate Professor with the Industrial Management Department at Leader University and Chung-Hua University from Fall of 1995 to Fall of 2006. I am the author of over 50 technical publications. My research interests include logistics management, knowledge management, operations management, and supply chain management. My current and past research is funded by such agencies as the National Science Council (NSC), Ministry of Education and the Department of Transportation. I am a member of Taiwan Logistics Management Association, the Institute for Operations Research and Management Science (INFORMS), and the North American Manufacturing Research Institute (NAMRI).

Ref: T08P0380