Is Jordan Ready to Have a Knowledge Management Practice (KMP)?

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This paper will discuss the importance of trust to knowledge creation in Jordan. Particularly, the Jordanian government rewards organisations with knowledge creation culture, and as it is known there is a significant relationship between trust and knowledge creation. These paper shows, to what extend our organisations are ready to be rewarded for their knowledge management practice in term of creating trust norm in organisation. This research adopts a model of trust with five dimensions; concern for employees, openness& honesty, identification, reliability, and competence. The adopted model was used to develop a global index of trust. A survey of different items was conducted on 135 profitable organisations in Jordan in different industries. The total 397 questionnaires are returned in a form eligible for the analysis. The result shows the organisations’ trust index in Jordan, globally, locally and by industry. Globally, the over all trust in Jordan is lower than the world over all trust. Jordanian organisations trust index is not much far from the world trust index, the difference is -15%. Furthermore, all trust dimensions in Jordan score lower values than the world trust dimensions values. Locally, the openness and honesty dimension scores the highest value, and the competency dimension scores the lowest value. By industry type, the over all trust in the manufacturing sector scores the highest value and scores the lowest value in the banking sector.The answer of the main research question can not be approved or disproved through this stage. Although, Jordanian organisations’ trust index is lower than the world one, but it is not that much far. Furthermore, two dimensions; openness & honesty, and concern for employees score values close to the world trust index. Therefore, it is possible to have knowledge management practice in Jordanian organisations in term of trust norm.


Keywords: Knowledge Management Practice, Trust, Survey, Jordan
Stream: Human Technologies and Usability
Presentation Type: Paper Presentation in English
Paper: A paper has not yet been submitted.


Dr. Maen Hawari

Asisstant Professor, Mnanagement Information Systems, Arab Academy for Banking and Financial Sciences
Amman, Jordan

I am an assistant professor of management information systems in the Arab Academy for Banking and Financial Sciences I have a PhD in Information Systems from the University of Wollongong in Australia. I am currently an assistant professor of management information systems in the Arab Academy for Banking and Financial Sciences. I taught different management information systems subjects, as well as supervised many postgraduate students. My main interest is knowledge management and organizational performance. In addition to that, I am engaged in many research projects in e-learning adoption, health information applications and decision support system applications. I am currently working on spreading the culture of knowledge management research among the postgraduate students in Jordan universities and business.

Dr. Ahmed Al-Sukkar

Asisstant Professor, Al-Hussein Bin Talal University
Ma'an, Jordan

I am an assistant professor of management information systems in Al-Hussein Bin Talal University.I have a PhD in Information Systems from the University of Wollongong in Australia. I am currently an assistant professor of management information systems in Al-Hussein Bin Talal University.

Ref: T08P0375