Using Web 2.0 Applications to Transform Analog Government into the Digital Age
This study focuses on Web 2.0 (i.e., the “read/write” Internet) topics, trends, and technology applications in government that assist agencies to improve their operational effectiveness and achieve their governmental responsibilities. Web 2.0 applications such as blogs, wikis, mashups, podcasts, and other Web 2.0 useful resources, such as Google Docs, are explored. Specific case study examples are described that show recent Web 2.0 use in governmental agencies such as the Federal Trade Commission, Department of State, Department of Defense, Library of Congress, and the Patent and Trademark Office. Advantages and disadvantages (risks and opportunities) of participating in the Web 2.0 world are presented. All the research focuses on information, examples, and case studies illustrating Web 2.0 best practices in the public sector. The research results show the who, what, why, where, and how of Web 2.0, as concerns public sector applications. These results clearly demonstrate that governmental entities can successfully capitalize on Web 2.0 initiatives by implementing a myriad of Web 2.0 applications, individually and collectively, to facilitate multiple communication avenues among government agencies, between government agencies and citizens, and among citizens.
Keywords: Web 2.0, interactive Web, e-Government, e-Learning
Dr. John Thompson
Associate Professor and Coordinator, Computer Information Systems, Buffalo State College