Using Web 2.0 Applications to Transform Analog Government into the Digital Age

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This study focuses on Web 2.0 (i.e., the “read/write” Internet) topics, trends, and technology applications in government that assist agencies to improve their operational effectiveness and achieve their governmental responsibilities. Web 2.0 applications such as blogs, wikis, mashups, podcasts, and other Web 2.0 useful resources, such as Google Docs, are explored. Specific case study examples are described that show recent Web 2.0 use in governmental agencies such as the Federal Trade Commission, Department of State, Department of Defense, Library of Congress, and the Patent and Trademark Office. Advantages and disadvantages (risks and opportunities) of participating in the Web 2.0 world are presented. All the research focuses on information, examples, and case studies illustrating Web 2.0 best practices in the public sector. The research results show the who, what, why, where, and how of Web 2.0, as concerns public sector applications. These results clearly demonstrate that governmental entities can successfully capitalize on Web 2.0 initiatives by implementing a myriad of Web 2.0 applications, individually and collectively, to facilitate multiple communication avenues among government agencies, between government agencies and citizens, and among citizens.


Keywords: Web 2.0, interactive Web, e-Government, e-Learning
Stream: Human Technologies and Usability
Presentation Type: Paper Presentation in English
Paper: Using Web 2.0 Applications to Transform Analog Government into the Digital Age


Dr. John Thompson

Associate Professor and Coordinator, Computer Information Systems, Buffalo State College
Buffalo, New York, USA

Dr. John Thompson is an Associate Professor in Computer Information Systems at Buffalo State College. He also operates his own consulting and training business, Global Learning Institute, Inc. Dr. Thompson’s previous career experience includes being director of training for two state governments and director of a computer training organization at a state organization that trained 9,000 clients to use microcomputers. He also was the lead consultant in implementing total quality management (TQM) in a 1,100-employee government agency, and facilitated strategic plans for a government agency and a local municipality. Dr. Thompson teaches nearly all his graduate courses 100% online, having taught some 70 online courses, enjoying working and teaching from his home office at all hours of the day and night. His doctoral dissertation researched connections between adult education principles and writers of computer documentation. Dr. Thompson’s current research interests include Web 2.0 and online learning.

Ref: T08P0364