The Usability Testing and Redesign of a University Department Web Site
This research addressed the assessment, redesign and usability testing for a departmental web site at a major University. The primary objectives for the research were to gain an understanding of "user" requirements,to incorporate these requirements into a newly designed prototype for the web site, and to provide recommendations for College wide modifications to other deparmtent web sites. A usability test was performed on the prototype to validate that key technical and functional capabilities had been implemented. Key participants included in the usability testing and requirements definition included current students, prospective students, parents, alumni and administration. Jeffrey Rubin's methodology for conducting usability testing was utilized and cognitive design principles from Donald Norman were incorporated into the prototype.
Keywords: Usability Testing, Cognitive Design Principles, Prototype, University, Web Site, Department
Robert L. Totterdale
Doctoral Student, Robert Morris University, Totterdale Business Consulting