Effective Leadership by the Acquisition of Knowledge through Technology: Evaluation of Strategic Performance Management Systems in Government Organizations

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Through the use of effective performance management systems, an organization can develop performance related strategies and generate accurate and timely reports relating to a plethora of organizational management activities. Furthermore, organizational leaders and senior managers become equipped to make decisions based on proper measures, with the aim of boosting organizational efficiency and productivity. Moreover, understanding different performance indicators and how management can utilize them in the decision-making process is of tremendous value. This paper focuses on corporate performance management for governmental organizations dealing with service and operations. The main aim of this research was to evaluate existing performance management systems and identify major issues and challenges affecting their implementation. The work suggests a mechanism of building and implementing a strategic performance management framework through analyzing the current performance management systems of government departments in the United Arab Emirates (UAE). Furthermore, a detailed procedure for evaluating critical success factors of establishing a performance management system in organizations was developed. The outcome of the research has enabled the identification of the most appropriate systems and indicators for utilization within all government divisions.


Keywords: Leadership, Management, Performance, Organization, Knowledge, Technology
Stream: Technology in Community
Presentation Type: Virtual Presentation in English
Paper: Leadership and Strategic Performance Management in the Public Sector


Dr. Kasim Randeree

Lecturer, Programme Director, Management, The British University in Dubai
Dubai, Dubai, United Arab Emirates

Dr Kasim Randeree is a Lecturer at The British University in Dubai and Visiting Lecturer to The University of Manchester in the United Kingdom. He is the Programme Director for the Master of Science degree in Project Management at The British University in Dubai. Dr Randeree has an academic career spanning the past 15 years, with experience both in the United Kingdom and the United Arab Emirates. He is dedicated to the development of contemporary Middle Eastern society and has worked in the past at the United Arab Emirates University in Al Ain, The American University in Dubai as well as conducting research across parts of the Arabian Gulf and North Africa. Dr Randeree is Associate Editor to five international journal publications and is a Member of the Association of Project Managers and the Institute for Leadership and Management. His research interests are in leadership, organisational development and theory as well as in project management. His particular interests in Emiratisation, the role of Emirati women, multiculturalism and diversity in the UAE, the advancement of management education in the Middle East and Islamic perspectives on leadership and management, have brought him numerous accolades and supporting publications both internationally and across the region.

Hind Al Youha

Affiliation not supplied
Dubai, United Arab Emirates


Ref: T08P0117